CSN stores and KONG toys Review

If you aren't familiar with CSN Stores you should be. They operate over 200 sites that sell just about everything; from furniture to toys and yes, even pet supplies. I had the opportunity to check out a few of their pet toys recently and, as luck would have it, their customer service division as well.
I was sent 3 Kong toys and one flying disk to have the doggies at Animal FAIR Rescue to play with and chew on. Only instead of 3 Kong toys I was sent 1, along with the flying disk. The disk info on the CSN site said that it was made of rubber... it was plastic. So... since I judge a company not by their mistakes, but by how they deal with those mistakes, I emailed their customer service dept. I must say I was very surprised when Jackie M. emailed me back within hours. Yes, I got a response the same day. Points for CSN! She was very helpful, said that they would get the other 2 Kong toys right out and that she would send me another email containing a return shipping label for the Flying Disk, which happened the next day. The 2 missing Kong toys arrived 2 days later, I printed and attached the return label, that I'd received in my email, onto the packaged Flying Disk, and she emailed me when they received it. Done. It's no surprise that CSN Customer Service gets a bunch of gold stars from me! Quick and efficient. I love that.
Now, the toys: I must say I expected the Kong toys to be a bit larger - the packaging says they are for doggies up to 20lbs. so we tried them out on a few of the smaller munchkins and they were a hit! And the perfect size. :) Kong actually does know what they are doing. lol.

And, as mentioned, the Flying Disk went back to the store. The plastic might be fine for some, but I knew that my daughter's Animal FAIR Foster doggie would destroy it in a matter of minutes.
So, to recap - GREAT customer service experience, and, for the most part, great products. And they've changed the flying Disk description. :)
Thanks CSN!

Disclaimer: CSN provided me with a gift code which I used to order the dog toys. I was not compensated in any other way and was not required to provide this review in exchange for the code/toys. Animal FAIR Rescue would like to thank CSN for their support!
- Robin